Terms & Conditions

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Effective Date: 4 Feb 2025
Last Updated: 4 Feb 2025

Welcome to ERAD (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website www.eradlogistics.com (the “Website”) and our logistics and shipping services. By accessing or using our Website and services, you agree to comply with these Terms. If you do not agree, please do not use our services.

01. Services Provided

  • Customs clearance for shipments
  • Land transport across GCC countries
  • Freight forwarding and logistics management
  • Warehousing and distribution
We reserve the right to modify, update, or discontinue any service at our discretion.

02. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete shipping information.
  • Ensure your shipments comply with local and international shipping regulations.
  • Not use our services for illegal, prohibited, or restricted goods.
  • Pay all applicable fees and charges related to your shipment.

03. Shipping & Delivery

  • Estimated delivery times depend on location, customs processing, and external factors.
  • We are not responsible for delays caused by unforeseen circumstances such as customs inspections, weather conditions, or transport disruptions.
  • Customers are responsible for ensuring shipments comply with the laws of the destination country.

04. Limitation of Liability

ERAD is not responsible for any loss, damage, or delays caused by third parties, including shipping carriers or customs authorities.
Liability for lost or damaged goods is limited to the extent permitted by applicable laws and our shipping insurance policies.

05. Intellectual Property

  • All content, logos, and materials on this website are the property of ERAD.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

06. Data Privacy

  • we collect and use customer data per our Privacy Policy.
  • Personal information is used solely for processing shipments and improving our services.

07. Governing Law

These Terms and Conditions are governed by the laws of Dubai, United Arab Emirates. Any disputes will be resolved under Dubai’s legal jurisdiction.

08. Contact Us

If you have any questions or concerns, please get in touch with us at:
📧 info@eradlogistics.com

By using our services, you agree to these Terms and Conditions. ERAD reserves the right to update these Terms at any time.