Privacy Policy

Effective Date: February 4, 2025
Last Updated: February 4, 2025

At ERAD (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.eradlogistics.com and use our logistics and shipping services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

A. Personal Information

• Name, email address, phone number
• Shipping and billing addresses
• Payment details (processed securely via third-party payment gateways)
• Company details (if applicable)

B. Non-Personal Information

• IP address, browser type, device information
• Pages visited, time spent on the website, and navigation patterns
• Cookies and tracking technologies to enhance user experience

C. Shipment Information

• Package details, delivery addresses, and recipient information
• Customs-related documentation as required by law

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Processing shipments, customs clearance, and order fulfillment.
• Customer Support: Responding to inquiries, resolving disputes, and improving our services.
• Payments & Transactions: Securing payments and preventing fraud.
• Marketing & Promotions: Sending updates, offers, and newsletters (you can opt out anytime).
• Legal Compliance: Meeting regulatory requirements for logistics and customs.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

• Shipping Carriers & Customs Authorities to facilitate deliveries and regulatory compliance.
• Third-Party Service Providers for payment processing, data analytics, and customer support.
• Legal & Regulatory Bodies if required by law or to protect our legal rights.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience. These help us:

• Remember user preferences
• Analyze website traffic and improve performance
• Deliver targeted advertising (if applicable)

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal data
• Regular security audits to prevent unauthorized access

However, no online transmission is 100% secure. We encourage users to take precautions when sharing sensitive information.

6. Your Rights & Choices

You have the right to:

• Access and review the personal data we store about you.
• Request corrections to inaccurate information.
• Delete your data (subject to legal and operational requirements).
• Opt out of marketing communications by clicking “unsubscribe” in our emails.

To exercise these rights, contact us at info@erad.ae.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage users to read their privacy policies before sharing information.

8. Retention of Information

We retain your personal information as long as necessary for:

• Providing our logistics services
• Legal, tax, and regulatory compliance
• Resolving disputes and fraud prevention

Once data is no longer required, we securely delete or anonymize it.

9. Children’s Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date”. Continued use of our services constitutes acceptance of the revised policy.